Colorado’s attorney general requested the U.S. Department of Transportation on Tuesday to take a look at complaints which Frontier Airlines didn’t refund the cost of flights canceled due to the coronavirus outbreak and then made it practically not possible for individuals to use vouchers for other flights during the pandemic.
In a letter to Transportation Secretary Elaine Chao, Attorney General Phil Weiser mentioned his office had received more than hundred complaints coming from Colorado and 29 various other states about the Denver based low price carrier since March, more than every other business.
Individuals said Frontier refused to issue them your money back when flights were canceled because of the pandemic, that Weiser mentioned violated department laws that refunds are due even when cancellations are actually thanks to situations beyond airlines’ management. Others who received vouchers for using on succeeding flights after voluntarily canceling the travel plans of theirs have been not able to redeem them. Some were rejected with the airline’s website and were unable to extend the 90-day time limit for applying them or perhaps were restricted to employing the vouchers on just one flight, he wrote. Still individuals that sought help with the airline’s customer care line were recorded on hold for hours and were disconnected regularly, he said.
Weiser believed that the Department of Transportation was at the very best spot to investigate the complaints and said it should issue fines of as much as $2,500 a violation when adequate.
Persistent problem? DOT warns airlines? once more? to issue refunds for canceled flights after getting 25,000 complaints
Businesses can’t be permitted to make the most of consumers during this time and should be held accountable for deceptive and unfair conduct, he stated in a statement.
Frontier said it’s stayed in full compliance with department rules and regulations regarding flight modifications, refunds and cancellations.
Throughout the pandemic, Frontier Airlines has acted in good faith to look after the passengers of ours compassionately and fairly, the company said in a statement.
Complaints about getting refunds from airlines surged this spring. In May, Chao requested airlines to be as considerate and flexible as you can to the demands of passengers who face economic hardship.
In the department’s May atmosphere traveling consumer report, probably the most recent available, Frontier had the third-highest price of overall issues, trailing Hawaiian Airlines as well as United Airlines. The report counts just complaints from buyers that go through the trouble of filing a criticism with the unit, not people who simply complain to an airline.